Frequently Asked Questions

Our FAQ answers many of the commonly asked questions from our customers. If you do not find the answer you are looking for, please contact Customer Service at 1-800-537-8233 or use the Contact Us  link.

FAQ

How do I return an item from my order?
Please view our section regarding returns in Warranty & Return Policy

How long will it take for a refund to show on my credit card account when I return an item?
Please view our section regarding payment methods in Warranty & Return Policy

Who do I contact with questions about my order?
For questions related to John Deere Licensed Products and John Deere Parts you see on Shop.Deere.Com, instructions on how to place an order, or questions regarding an outstanding order, Please use the Contact Us link.

Does Shop.Deere.com ship outside the United States?
Not at this time. Please view our section regarding shipping destinations in Shipping Information.

Can I have an order shipped to a P.O. Box or APO military address?
Not at this time.

Do you have a printed catalog or literature?
Unfortunately, we do not have a printed catalog. If you are searching for an item or have any questions please contact customer service 8:00am - 8:00pm ET, Monday through Friday via phone at 1-800-537-8233 or use the Contact Us link.

Additional Parts literature can be found on Deere.Com

I am looking for a specific part or product not shown in your online store. Can you tell me where I can find it?

Currently, Shop.Deere.com carries the most commonly purchased maintenance & repair parts for John Deere Equipment. If you are looking for a part that is not available on Shop.Deere.com, please utilize John Deere Parts Catalog or contact your dealer.

Shop.Deere.com also carries a selection of the most popular John Deere Licensed Products. However, you may have seen other products not offered for purchase through Shop.Deere.com.  You can also visit or contact the John Deere Store in Moline, Illinois.

Can you tell me what this collectible item is worth?
Unfortunately, we do not offer services for reviewing the value or production date of your John Deere collectibles. We recommend contacting local hobby or collectible shops, or research the Internet for these types of information.

When was this collectible produced?
Unfortunately, we do not offer services for reviewing the value or production date of your John Deere collectibles. We recommend contacting local hobby or collectible shops, or research the Internet for this type of information.

Do you take orders through the mail using a personal check payment?
We do not accept personal checks or an order through the mail.