We accept the following credit cards for payment: Visa, Master Card, and Discover.
If you have a question about credit card charges relating to your account (such as refunds, issued credits, etc.), you can sign in to your account to view account history or contact Customer Service via phone1-866-272-8750, or email via our Contact Us form.
We follow a conservative accounting policy and must collect applicable state sales taxes on all orders.
Canceling an Order
To cancel an order, you must have placed your order as a registered user. Please be aware that we begin processing your order as soon as possible. For this reason, we ask that you cancel your order the same day it was placed for the best chance of catching the order before it ships. Simply Contact Us via our email form, and make sure to include your name and order number.
John Deere Store is the ideal place to buy gifts for everyone on your list. We offer gift wrapping service on most items in our online store. A charge of $4.99 per item for gift wrap and complimentary gift note or a charge of $2.99 for gift note only will be applied to your grand total.
Riding toys and wagons CANNOT be gift-wrapped and if these are included in an order the total wrapping charge will be calculated excluding ride-on toys and wagons. If you would like to send gifts to multiple recipients, please place a separate order for each recipient.
If an item we know to be a gift is returned, the gift recipient will be able to make an exchange. If the new item costs more or less than the original, the recipient needs to provide their credit card. The card will be charged for the new items and credited for the previous item(s). The gift recipient can make an exchange by contacting Customer Service or by filling out the form on the back of the packing slip.
Gifts cannot be returned for cash. Gift wrapping charges and shipping charges are not refundable.
We only accept returns and exchanges on products purchased through the John Deere Storeonline store. All returns for products not purchased through John Deere Store must be returned to the place of purchase.