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Our FAQ answers many of the commonly asked questions from our customers. If you do not find the answer you are looking for, please contact Customer Service at 1-866-272-8750 or email JohnDeereStore@JohnDeere.com

FAQ

How do I return an item from my order?
Both Registered and Guest Users can initiate a return request from the storefront Order History or Order Details pages. For more details, please view our section regarding returns in Returns & Exchanges.

How long will it take for a refund to show on my credit card account when I return an item?
Please view our section regarding payment methods in Returns & Exchanges.

Who do I contact with questions about merchandise or about my order?
For questions related to John Deere Licensed Products and John Deere Parts you see on www.JohnDeereStore.com, instructions on how to place an order, or questions regarding an outstanding order, please use the following email: JohnDeereStore@JohnDeere.com or use the Contact Us link.

Does John Deere Store ship outside the United States?
Not at this time. Please view our section regarding shipping destinations in Shipping Information.

Can I have an order shipped to a P.O. Box or APO military address?
Not at this time.

Can I use my John Deere Credit card?
We currently do not have the capability to accept the John Deere Credit card.

Do you have a printed catalog or literature?
Unfortunately, we do not have a printed catalog. If you are searching for an item or have any questions please contact customer service 8:00am - 7:00pm ET, Monday through Friday via phone at 1-866-272-8750 or email JohnDeereStore@JohnDeere.com.

I am looking for a specific item not shown in your online store. Can you tell me where I can find it?
John Deere Gifts carries a selection of the most popular John Deere Licensed Products and a limited select John Deere maintenance parts for riding lawn equipment, residential zero-turn mowers, and walk behind mowers. However, you may have seen other products not offered for purchase through our online store. John Deere dealers often carry or can order the John Deere merchandise and parts you are looking for.

Please use the following link to locate your local John Deere dealer through the Dealer Locator. Or you can visit or contact the John Deere Store in Moline, Illinois. Please keep in mind that inventory and product selection does vary at each dealership.

I want to purchase the product from a John Deere dealership. Can you tell me where I can locate the nearest dealership?
To find your local John Deere Dealership please use the Dealer Locator. Please keep in mind that product selection and inventory vary in each dealership.

If you are near Moline, Illinois, you can visit or contact the John Deere Store, our company store which carries a wide variety of licensed products.

Can you tell me what this collectible item is worth?
Unfortunately, we do not offer services for reviewing the value or production date of your John Deere collectibles. We recommend contacting local hobby or collectible shops, or research the Internet for these types of information.

When was this collectible produced?
Unfortunately, we do not offer services for reviewing the value or production date of your John Deere collectibles. We recommend contacting local hobby or collectible shops, or research the Internet for this type of information.

How do you calculate shipping costs?
Please view our section regarding shipping costs in Shipping Information.

Do you take orders through the mail using a personal check payment?
We do not accept personal checks or an order through the mail.

How do I become a retailer of John Deere Licensed Products?
In order to carry John Deere licensed products you will need to contact our licensees directly to order their products. Please emailJohnDeereStore@JohnDeere.com for a listing of our licensees.

How do I find information about John Deere licensing?
If you are interested in becoming a John Deere Licensed Product licensee or have questions regarding the Licensed Product business, please click on the following link for more information:http://www.deere.com/en_US/compinfo/licensing/index.html.

Who do I contact about John Deere equipment or parts?
For questions related to John Deere equipment or general questions about the John Deere business, please visit www.Deere.com. For parts, you may shop our site or contact a local dealer. Use the Dealer Locator to find a dealer in your area.