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Customer Service

   

Hours

 

JohnDeereStore.com Customer Service Reps are available Monday through Friday 8:00am - 7:00pm (ET).     Call:1-866-272-8750  

   

Returns

   
  • If you are not happy with your purchase -- for any reason -- we will gladly accept returns. Only item(s) you return to us within 30 days of the purchase date will be considered for a refund. Please secure the contents of the package you are returning for the full retail value and keep all shipping receipts, as we cannot be responsible for returned merchandise lost in transit.
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  • Online purchases returned within 30 days to our Returns Center by mail will receive a refund of the purchase price of the item and any applicable taxes. Credit will be issued to the original credit card used to purchase the item.
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  • Returned Items must be returned, in new condition, and in its original packaging, with all paperwork including manuals, assembly instructions and your packing slip, as well as all accessories to ensure full credit.
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  • You can easily request a return from the JohnDeereStore.com storefront. If you are a registered user, after logging in, simply navigate to the Order History page and click the Start a Return button displayed next to all orders eligible for Return. If you haven't registered yet, you still can find your order and request a return online using our Find Your Order Search. Select the item(s), return reason and quantity you wish to return and submit your request. We can even provide you with a return shipping label!
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  • We can refund shipping charges only if the return is a result of our error.
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  • JohnDeereStore.com reserves the right to refuse any returns if they do not meet our return requirements.
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  • Gift wrapping charges are not refundable.
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  • Final Sale items cannot be returned or exchanged for any reason. ALL SALE ITEMS ARE FINAL.
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  • Credits are processed when we receive the returned merchandise. Please allow up to two billing cycles for the return credit to appear on your credit card statement.
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    How to Return a John Deere Store Item

     
       
    1. Verify that your item(s) meet our Return Policy.
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    3. Request a Return Authorization Number  
         
      • As a registered user via your account and click the Start a Return button displayed next to all orders eligible for Return. Select the item(s), return reason and quantity you wish to return and submit your request
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      • As a guest user, using our Find Your Order Search.You will need to enter the order number, email address and zip code used to place the order. Not only can you view all the same order details as a registered JohnDeereStore.com user, but our Return Request functionality will display for any eligible order and items in case you need to return an item for any reason.
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      • Contact Customer Service via our contact us form 
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      • Call 1-866-272-8750 to request a return authorization number. Hours: Monday through Friday, 8:00am-7:00pm ET.
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    4. Securely package the item(s) for return.
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    6. Write the Return Authorization Number on the outside of the package.
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    8. Mail items back to:
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        John Deere Store   Attn: Returns   7800 51st Street West   Rock Island, IL 61201-7313  

               

      Note: If the return is required as a result of our error, we will issue a merchandise pick-up with United Parcel Service.

         

      All returns and exchanges will be processed as a credit to the original credit card used. If you are returning an item for exchange, please visitwww.JohnDeereStore.com to place a new order. Please note you do not have to wait for your credit to place an order for new items desired.

         

      Security

       

      John Deere has implemented an information and data security program that contains administrative, technical and physical controls that are designed to reasonably safeguard Personal Information and Machine Data. For example, we use industry-standard encryption technology to secure your Financial Account Information and other sensitive Personal Information when it is being collected and transmitted over the Internet.