John Deere Customer Service ADVISOR™ is a digital database of operator and technical manuals and enables users to connect to machines with a machine interface tool (sold separately) to clear and refresh all codes, take diagnostic readings and perform limited machine calibrations.
**Please note that even with appropriate hardware that meets all the aforementioned minimum requirements, customers who purchase the Customer Service ADVISOR™ downloaded application may, due to port access, experience installation or performance challenges if other diagnostic software is installed on the same computer.
Includes information on 500+ models of John Deere Power Systems Equipment.
• OEM John Deere engines
What is included?
• One (1) year license (provides web access and downloaded application (requires installation) – One license enables up to four (4) MyJohnDeere.com usernames to be activated
• Power Systems Data USB contains data files that enable a customer to connect to a machine
• Four (4) hours of local John Deere dealer technical support for onboarding and installation. See your local dealer for a demonstration of Customer Service ADVISOR to experience the functionality of the digital tool prior to purchase.
*Machine Interface Kit (SPRSA5024 or SPRSA5023) purchased separately is required to connect to machines for machine connectivity and diagnostics. For Turf equipment, SPRSA1010 is also needed for connection.
*Your computer must meet hardware requirements (LINK to PDF) to support the installed application.
*Browser Recommendations – Google Chrome and Microsoft Edge
*To activate your purchase, please complete a brief form (LINK to form) with your log in information. Reference the Account Set up and Activation Resource (LINK to PDF) for more information.
* John Deere will provide your purchase information to the John Deere dealer closest to your location. The dealer will contact you about the dealer support included with your purchase.
*Customer Service ADVISOR Resource Page (LINK to Deere.com)
*This product is not refundable and nonreturnable.
*All codes can be refreshed on the vehicle and John Deere engines. Some supplied engines are not included.